Membership and Contributions Analyst X2

Posted: ( 22 September, 2021, Lusaka)

Job Purpose

The role will support the Relationship Manager by conducting on going research and analysis of their allocated portfolio to enable optimal customer management and engagement. The role will assist in the identification of opportunities for growth as well as risks, interpret research findings and analytics and make recommendations to enable to proactively identify solutions and support performance targets.

Key Responsibilities

     1. To Conduct research on the allocated portfolio and actual employers on their    compliance levels, lapse rates and collections.                  

      2.To Compile and analyse information regarding employers within the portfolio,    including number of members and collections.    

        3. To reconcile contributions made to the scheme to employers and members       through confirmation of receipts to the bank statement

         4.  To ensure that contributions are made by the members timeously and in the          right amounts                                                                                                                     5.  To on-board and orient new members onto the Scheme 

          6.To submit and follow up applications for bio metric card printing for members       under management 

          7. To resolve all queries relating to membership and contributions

        8.  To ensure that only Bonafede members access the health care services in line     with their benefit package 

Knowledge, Skills, Qualifications and Experience

Ø      Grade twelve (12) School certificate with 5 ‘O’ levelswith credit or better including Mathematics and English Language;

Diploma in Accountancy/Finance, Commerce, Business Administration Or InformationTechnology

Competencies required for this Role

  •         3-5 years in a similar role,
  •        Excellent knowledge of marketing and customer service,
  •        Good oral and written communication skills,
  •        Must be computer literate with MS Office applications skills,
  •        Attention to detail, and
  •        Excellent analytical skills

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