Posted: ( 30 September, 2021, Lusaka)
Job Purpose
The role will be responsible for performing accreditation and quality assurance activities in accredited health facilities under the National Health Insurance Scheme (NHIS).
Key Responsibilities
- Initiate, assess and recommend health facilities for accreditation,
- Conduct clinical audits and other quality assurance activities in accredited health facilities,
- Check and verify adherence to clinical and quality standards in accredited health facilities,
- Conduct inspection and supportive supervision of accredited health facilities,
- Recommend appropriate investigations, sanctions or de-accreditation for non-compliant facilities,
- Assist in addressing issues related to management of clinical cases, process flow in the facilities or other quality aspects in accredited facilities,
- Conduct customer satisfaction surveys in accredited health facilities,
- Ensure reporting from all accredited health facilities in line with statutory requirements,
- Conduct market price and service surveys for various services, pharmaceutical items, medicine and other consumables,
- Foster a strong relationship with accredited health facilities and manage risks to quality service delivery under the NHIS,
- Support health facilities in developing plans to improve overall quality of services,
- Ensure provision of on-site technical assistance to accredited health facilities on the implementation of the NHIS,
- Arrange travel, agenda, programs, budget, transport and itineraries for client visits to showcase accredited facility operations and ad hoc events
Knowledge, Skills, Qualifications and Experience
- Grade twelve (12) School Certificate with 5 credits which should include English Language, and Mathematics
- Degree in clinical medicine/ Pharmacy/ Nursing or equivalent qualifications.
- A certificate of internship and registration with relevant professional body is required.
Competencies required for this Role
- Must be willing to travel extensively,
- Able to write comprehensive and analytical reports,
- Must be an effective communicator with a good command of the English Language,
- Computer literate and have effective investigative skills,
- Must be proficient in computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars,
- Must have knowledge and ability to operate basic office equipment such as printers, scanners,
- Must have good interpersonal skills and organisational skills, and
- Must have excellent time management skills and ability to prioritize.