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Member Services Manager (X 1)

Posted: ( 27 October, 2020, Lusaka)

Job Purpose

To conduct member registration across various segments of the population.


Reports to Project Lead


Terms of Contract: 3 Years renewable subject to performance

Key Responsibilities

  1. Develop and implements member registration strategy
  2. Manges the general education about NHIS Programs and services that patients may be eligible for
  3. Effectively communicate with the members and the general public on the registration process
  4. Conduct employer registrations
  5. Conduct member registrations
  6. Conduct beneficiary registrations
  7. Facilitate self-registration
  8. Capture biometric and imagery features for registered members
  9. Provide guidance and education on services on offer to members
  10. Effectively plans, communicates and coordinates membership registration activities with colleagues and supervisors
  11. Maintains records of member interactions, transactions, comments, compliments and complaints
  12. Effectively perform any other official duties assigned by the supervisor from time to time.


Knowledge, Skills, Qualifications and Experience

  1. Secondary Education Full Grade 12 certificate or equivalent
  2. Academic/professional Qualification - Degree in Marketing & Sales, Masters Degree will be an added advantage
  3. Pre-Job Experience Minimum Five year work experience in Sale related fields, Experience in Insurance, financial services, telecommunication or Related field with demonstrated experience of managing direct sales agents


Competencies required for this Role

Ability to communicate fluently in English and local languages, Computer Literate, Good interpersonal relations, Able to generate basic reports and must have a valid drivers' license.

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